IT Help Desk Intern

At AlixPartners, we solve the most complex and critical challenges by moving quickly from analysis to action when it really matters; creating value that has a lasting impact on companies, their people, and the communities they serve. By understanding, respecting, and honoring the needs of our employees, clients, and communities, AlixPartners actively promotes an inclusive environment. We strongly believe in the value that diversity brings to our experiences and are committed to the perpetual enhancements of initiatives, policies, and practices. We hold ourselves accountable by providing the space for authenticity, growth, and equity for everyone. Location: On-Site in Chicago (part-time) MUST BE CURRENTLY AUTHORIZED TO WORK IN THE UNITED STATES. NO VISA OR IMMIGRATION SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE. (e.g., H-1B, STEM OPT, TN, etc.) What you’ll do In this junior role on AlixPartners’ Corporate Services Information Technology team, a successful Service Desk Intern will assist in the support of approximately 2500 employees in a 1st line support role. This involves providing phone, email, and in-person support on all technical matters that come into the Service Desk. You will work as part of a growing team which exhibits core values of clear communication, teamwork, and professionalism. The IT Intern is a part-time role located in Chicago, IL, reporting to the Service Desk Lead. This paid internship role is approximately 20 – 24 hours per week, with flexibility to accommodate university coursework. Relocation and benefits are not available for this role. Monitor and provide remote technical support for incoming phone calls directed to the Service Desk Identify, diagnose, and resolve problems for employees’ IT equipment Document troubleshooting steps and resolution notes within our ServiceNow ticketing system Provide one-on-one end-user problem resolution over the phone or by email Pre-Provision and build laptops, providing a white glove level of service