Working Student — Knowledge Management & AI Content Operations (Arabic)

At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.

ABOUT THIS ROLE

Based in Berlin, we are looking for a motivated Working Student (Werkstudent) in Knowledge Management for Customer Service (m/f/x). Put aside your experiences or perceptions of customer service — at Audible, we are building the future of AI-powered self-service at global scale.

In this role you will support the Global Knowledge Management team in creating, localizing, and maintaining AI-optimized support content across multiple platforms and marketplaces. You will play a key role in enabling our expansion into Arabic-speaking markets (21 countries) while building practical AI and technical skills in content automation, prompt engineering, and workflow optimization. You will work alongside experienced content strategists, AI specialists, and localization experts in a fast-moving, international team.

ABOUT YOU

You are a curious, technically minded person who is excited about AI and how it is transforming content creation and knowledge management. You enjoy working with language and technology in equal measure and bring strong attention to detail. You are comfortable working in an international environment, proactive in seeking clarity, and eager to learn how AI tools and automation can make knowledge work faster, better, and more scalable.

As a Working Student — Knowledge Management & AI Content Operations (Arabic), you will...

• Create, update, and localize support content for Help Center, internal

knowledge bases, and AI-powered channels (chatbot, agent assist) — with focus on Arabic-speaking markets (21 countries)

• Use AI tools to draft, optimize, and format content across multiple surfaces —

ap