Fall 2026/Spring 2027 - Choose & Book ART Support Intern - 90413029 - Washington
AmtrakAbout the role
As we move America’s workforce toward the future, our goal is to connect businesses and communities across the country. The safety of our passengers, our more than 20,000 colleagues, the public and our operating environment is our priority, and the success of our railroad is due to your efforts Our values of ‘Do the Right Thing, Excel Together and Put Customers First are at the heart of what matters most to us, and our Core Capabilities, Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.
Position Summary
Lead an internship project focused on improving product management practices within the Choose & Book portfolio, including backlog quality analysis, feature documentation, portfolio reporting, and customer research. By the end of the internship, deliver actionable recommendations, reporting tools, and documented findings that enhance product planning, delivery transparency, and decision-making.
Essential Functions
Develop product documentation, reporting, dashboards, and research deliverables that improve visibility into the Choose & Book portfolio and support Program Increment planning activities. Analyze customer, market, and delivery information, document findings, and present recommendations to product leadership as part of a structured internship experience. Contribute to the Choose & Book product team by conducting customer and market research, improving product documentation, creating status reports and dashboards, and helping maintain product planning artifacts. Develop an understanding of Agile product management while producing deliverables that improve product visibility, planning readiness, and team e