Co-Op Student - MiWay Customer Experience

Req ID: 28584 Vacancy Type: Temporary Contract Duration: January - April, 2027Number of Positions: 2 Closing Date: 09/29/2026

To be considered for this competition, applicants must be enrolled in a recognized post‑secondary program and be eligible to complete a Work Term during the specified period. Applicants must be legally eligible to work in Canada. Proof of enrolment in a related program must be uploaded when completing the application.

Job Summary

MiWay’s vision is to provide a safe, reliable, and efficient travel choice that delivers an excellent customer experience. Our Customer Experience team strives to create positive, memorable travel experiences on MiWay. We develop a deep understanding of our customers and their needs so that we can deliver an excellent customer experience that drives ridership growth and loyalty. We are looking for a Customer Experience intern who can be a strong team contributor to programs at MiWay designed to meet our customers’ (internal and external) needs and expectations.Duties and Responsibilities

• Support the design, delivery, and reporting of customer and internal engagement surveys
• Assist with event planning and preparation of internal staff outreach activities, and participate in these activities that increase staff and team engagement (e.g. education of the MiWay Customer Charter, MiWay’s EDI program, etc.)
• Bring a CX-first mindset and empathy for customers to assist with threading together multiple sources of customer-feedback to draw customer insights
• Support programs that increase employee reach and access to department information (e.g. manage the CX webpage, create infographics, create other program material)
• Assist with preparing templates for presenting data and analytics (e.g. a summary report of monthly call statistics)
• Participate in outreach activities and events throughout the City, including at transit locations and onboard buses to inform and promote to target audiences about MiW