Co-Op - Business Process Improvement

The New York Independent System Operator (NYISO) applies cutting-edge technology to operating a reliable electricity system, managing competitive markets for wholesale electricity, and planning for the Empire State's energy future. The NYISO takes pride in recruiting, developing and retaining highly talented individuals. Our co-op programs give young professionals the opportunity to gain a fundamental understanding of New York electricity markets, bulk electricity systems and how we plan for New York State’s energy future. The NYISO is seeking a Business Process Improvement Co-Op to support initiatives focused on modernizing business processes and improving operational efficiency. The student will participate in all phases of process improvement work, including documenting current processes, defining future-state workflows, completing gap analyses, evaluating technology solutions, and supporting implementation. Initial assignments may include supporting a new project prioritization and portfolio management solution and evaluating Microsoft 365 capabilities that could improve existing business processes. Additional assignments may be identified as organizational priorities evolve. This opportunity provides practical experience in business analysis, process management, technology enablement, change management, and stakeholder engagement.

Responsibilities

Document and map current-state business processes. Collaborate with stakeholders to understand business needs, challenges, and desired outcomes. Help define future-state processes that improve efficiency and user experience. Perform gap analyses to identify changes needed to move from current-state to future-state processes. Evaluate workflows and recommend opportunities for process redesign or technology enablement. Support the implementation of a project prioritization and portfolio management solution. Assist with the development of supporting processes, documentation, and governance practices. Evaluate Microsoft 3