Summer Hospitality Internship Program

Posting Close Date

Job Title: Summer Hospitality Internship Employment Type: Full-Time Compensation: $18 per hour Location: Mashantucket

Interns will be selected for a position in either Guest Services, Housekeeping, Retail, Attractions, Entertainment, or Food & Beverage during the interview process and are expected to perform the full responsibilities of that role as outlined in the department's job description.

Work Environment This hospitality-based role is fully on-site in a fast-paced, high-throughput environment supporting in-person guest and team interactions

Schedule This role requires scheduling flexibility, including evenings, weekends, holidays, and opening and closing shifts based on business needs.

The Impact You’ll Make

As a Summer Hospitality Intern at Great Wolf Lodge, this 10-week program will accelerate your career readiness by immersing you in the day-to-day operations of a leading hospitality and entertainment brand, while offering hands-on experience, real mentorship, and a direct pathway to full-time opportunities you won't find in a classroom. You will deliver exceptional service to families by bringing our values to life: We Are One Pack – Support your team and create a welcoming environment We Improve Everyday – Stay curious and look for ways to make each shift better We Get It Done with Care – Take pride in your work and follow through

Key Responsibilities

Enhance Guest Experience Greet and engage guests while maintaining professional presentation Respond promptly to guest inquiries and escalate issues to leadership Enhances the guest experience through providing exceptional customer service Safety Follow all safety guidelines, company procedures, and asset protection protocols Participate in required safety and emergency training Report any incidents or hazards to leadership Maintain organized, clean work areas that comply with health and safety standards

Operations Perform all duties and responsibilit