Care Management Support Assistant

Become a part of our caring community Are you a transitioning military service member or a Military Spouse looking for an internship that supports the goal to put health first? During the period of this unpaid internship, you will work with the Medicaid Clinical Services team to ensure interaction between us and members are optimized. The Care Management Support Assistant Internship provides an opportunity to train and work with Humana's Medicaid Team. This internship is available to transitioning service members eligible to participate in the DoD SkillBridge Internship, as well as military spouses eligible to participate in the Military Spouse Fellowship. If you are interested in this position, we will require you to confirm eligibility. The Care Management Support Assistant Intern will utilize Humana's Medicaid training. This training will enable the intern to engage formerly acquired skillsets to perform various tasks. These tasks include installation, implementation, client support, client services, client administration, customer service, enrollment, and eligibility. Additionally, the intern will be responsible for claims processing and call center operations. Investigate and settle claims and customer service issues. Decisions typically focus on methods and processes for completing administrative tasks/projects. Regularly, the individual exercises discretion and judgment in prioritizing requests and interpreting procedures, processes, and techniques. Additionally, they adapt these procedures, processes, and techniques as needed. Due to their previous experience, breadth, and depth of knowledge of administrative processes and organizational knowledge, they work under limited guidance. In this role, you will be outreaching Parents or Facilities to confirm PPEC services and scheduling face-to-face visits. You will also be verifying ABA authorizations and services, and assisting members with payment for past due utilities, internet, or housing assistance they are