IT Specialist - Intern

Description

STATEMENT OF PURPOSE

Provides front line technical support to Jamestown Regional Medical Center staff, ensuring reliable access to technology required for daily clinical and administrative operations.

JOB FUNCTIONS

Essential Duties and Responsibilities Respond to and resolve end-user support requests. Perform onboarding and offboarding activities (accounts, devices, access, etc.). Configure, deploy, and support workstations and peripherals. Troubleshoot basic hardware, and connectivity issues. Document issues, resolutions, and procedures. Escalate issues appropriately following established processes. Performance Expectations Reliable and timely ticket resolution. Clear, professional communication with users. Adherence to procedures and documentation standards. Demonstrates willingness to learn and develop technical skills. Core Skills Expected PC hardware troubleshooting (laptops, workstations, peripherals). Windows OS Support (Windows 10/11). Basic Microsoft 365 support. Printer, endpoint, and user account support. Basic networking (patching, connectivity troubleshooting).

Requirements

QUALIFICATIONS/REQUIREMENTS FOR THIS POSITION

Preparation & Training - Associate degree required in Computer Science or Management of Information Systems or related field required.Equivalent experience considered. Certifications preferred CompTIA A+, Microsoft Fundamentals-optional, ITF+. Work Experience - 0-3 years of IT or technical support experience. Prior helpdesk, desktop support, or customer-facing technical role preferred. Healthcare IT exposure is not required. Attendance - Punctual and regular attendance is an essential responsibility of each employee at JRMC. Employees are expected to report to work as scheduled, on time and prepared to start working. Employees are also expected to remain at work for their entire work schedule. Analytical Ability - Analytical ability is extremely important to assess and resolve the hospital's informational/compu