Summer Associate Intern (Data Scientist)

We are seeking a highly motivated and detail-oriented Data Scientist Summer Associate to join the Member Insights & Experience Analytics team within Lending Strategy. This internship is designed for graduate-level students who are passionate about data science, machine learning, analytics, and improving customer experiences through data.

The Member Insights & Experience Analytics team serves as the voice of the member by leveraging advanced analytics to better understand member behaviors, preferences, and experiences across the lending lifecycle. The team combines member data, digital interactions, and voice-of-the-member feedback to deliver actionable recommendations that improve member engagement, satisfaction, and business outcomes. This work supports Lending leadership, product teams, operational partners, and member experience stakeholders.

As a Summer Associate, you will work alongside data scientists and analytics professionals to develop models, uncover insights, and translate member interaction data into meaningful business recommendations. A primary focus of the internship will be leveraging advanced analytics and AI techniques to analyze lending-related member calls, identify emerging themes, measure sentiment, and uncover opportunities to improve the member experience.

The Summer Associate Program is a 12-week internship program beginning in May 2027 and ending in August 2027. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2027 or later.

RESPONSIBILITIES

Current Data Science Projects

• Lending Call Sentiment Analytics

Objective: Measure and monitor member sentiment across lending-related interactions to identify opportunities to improve the borrower experience.

Description: Develop sentiment models using call transcripts and inter