Summer Associate Internship (Business Intelligence Analyst)

Workforce Optimization (WFO) serves as Navy Federal's internal workforce analytics and staffing strategy function for Branch Operations. The team applies quantitative analysis, forecasting techniques, workforce modeling, and business intelligence to optimize staffing decisions across one of the nation's largest branch networks. By integrating operational data, employee capacity, and member demand patterns, WFO develops solutions that enhance member service delivery while maximizing organizational effectiveness.

The Workforce Optimization team combines advanced analytics with real-world operational challenges to solve complex workforce problems. From forecasting member demand and evaluating staffing models to developing Power BI dashboards and supporting strategic workforce initiatives, the team translates data into actionable recommendations that directly impact branch performance and member experience. Through partnerships with senior leaders across the organization, WFO plays a critical role in shaping staffing strategies and driving data-informed decision making at scale.

The Summer Associate Program is a 12-week internship program beginning in May 2027 and ending in August 2027. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2027 or later.

RESPONSIBILITIES

Potential projects include

• Develop a predictive staffing risk model within the Branch Staffing Dashboard

to forecast staffing gaps, identify branches at highest risk, and provide leaders with forward looking insights to support proactive workforce decisions

• Develop a data-driven staffing workforce planning model for Branch Operations

Support Teams that identifies key workload drivers and improves staffing and resource allocation decisions

• Create a workforce planning simula