2027 Summer Internship – Homeowner Advocate - Regulatory Resolution

Who We Are At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive -and that’s why we invest in your growth, wellbeing, and ability to make an impact. Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

Primary Function

FAST TRACK, Future Achievers Shaping Tomorrow Through Real-world Applied Career Knowledge, our summer internship program is 10 weeks long. The program provides rising seniors the opportunity for professional development by building relationships, gaining corporate experience, learning about our industry, and preparing students with the experience needed to have a rewarding career at our organization. The ideal candidate can see the big picture in any situation, has an entrepreneurial and process improvement mindset and can handle any situation with composure and empathy. We’re looking for assertive, well-spoken, and compassionate students who are dependable, service-minded, and results-oriented. The Homeowner Advocate - Regulatory Resolution Intern will fully immerse in the day-to-day activities of our Homeowner Advocacy team who serves as the voice of the homeowner within the organization by analyzing complaints, identifying trends, and partnering with business teams to improves processes, policies and overall customer experience. Primary Responsibilities Review, categorize, and log regulatory complaints received through various agency portals. Analyze complaint data to identify trends, recurring customer concerns, and emerging risks. Assist with research and reporting related to customer complaints and regulatory in