2027 Winter, Personal Banking- Client Advisor Student Intern (4 Months)

Job Description

Are you 1-3 years away from graduation and plan to pursue a career in banking? We have a Student intern role available for the Winter in Richmond, British Columbia. What is the opportunity? Open the door to the first of many opportunities at RBC and experience the challenges and rewards of working in the financial services industry. If you have the drive to deliver exceptional customer service, you can build a great career with us and gain progressive learning opportunities year over year through our Internship Program. You will gain foundational skills as a Client Advisor Intern, the face of RBC. You work on the front lines, serving clients, carrying out transactions, solving problems and spotting sales opportunities. This is an important role providing advice to clients and finding solutions that meet their individual needs. What will you do? Serve clients by delivering exceptional customer service through completing transactions, engaging in needs-based conversations, and communicating with clients throughout the branch Identify needs and provide tailored financial advice and solutions to clients, when possible, at the point of first contact Contribute to team sales results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfil client solutions Understand & resolve client concerns, where possible, at first point of contact Educate & assist clients with using RBC digital capabilities Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions What do you need to succeed? Must-have Proven customer service skills Drive and self-motivation, as well as excellent communication skills and emotional intelligence Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.) Personal flexibility to work a variety of hours including evenings and weekends Ea