Training Intern - Seasonal

Training Intern - Seasonal Full Location: Jacksonville - United States Training Intern - Seasonal will be promoted into this position for a temporary short-term period (to be determined by business need) to assist with client training needs. While in this role you will be responsible for all aspects of classroom facilitation and training administration needs.

We expect greater of ourselves... What’s Your Greater? Come find it at ResultsCX!

In this role you will

Prepares new Associates to be valuable employees through the Day Zero process and facilitation of New Hire Orientation, working collaboratively with the assigned HR Partner to ensure a positive and informative on-boarding experience. Facilitates classroom and refresher training to transfer program product knowledge, call handling skills, customer service/sales skills and program process and procedures Emphasizes and serves as a role model of the ResultsCX culture and our values to all trainees during the training period and beyond. Extracts/generates training reports such as Daily Engagement Journals which contains class attendance and performance records, as well as furnishing other training requirements as determined by the program or Account Training Determine progress and qualification of Call Center Agents for completion of training program and matriculation into Grad School program (and, where appropriate, termination from training program) Manages training classes data in RNET such as, but not limited to: (1) entering time records for classroom participants on a daily basis, (2) ensuring accurate payroll submission of hours through the daily hours approval process, and (3) uploading certification scores and graduation dates of classroom participants Follows training class to Grad School and assists Operations when not in class, for example continue coaching and reinforcement of training knowledge and skills, and our culture. Assists Operations to prepare and deliver training on the floor that will i