Co-op, Technical Sales (OTTO by Rockwell Automation)

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

As a Technical Sales Co-op as part of Perception team at OTTO by Rockwell Automation, you will gain exposure to advanced robotics systems and learn how to communicate complex technical concepts in accessible terms for a broad range of customers across industries. You will work with experienced technical sales professionals who will mentor you in communicating and building customer relationships, and helping customers choose the solutions that best meet their goals.

You will work a full-time, hybrid schedule in our Waterloo, Ontario office: Monday, Tuesday, and Thursdays in-office. We ask that you have a minimum of 8 months (ideally 12 months) co-op availability.

Your Responsibilities

Handle incoming customer inquiries by email, phone, and online channels Help with customer correspondence, outreach campaigns, and follow-ups Help process customer orders with accuracy and attention to detail Provide customers with product information, pricing, and availability Learn to resolve customer issues, escalating complex challenges to senior team members Help maintain customer records in the internal databases Collaborate with teams including engineering, product, and marketing to ensure customers receive accurate information. Participate in broader sales operations projects and continuous i