2027 Winter Change Management Intern (4 months)

Job Description

What is the opportunity? The Client Complaints Appeal Office is looking for a dynamic candidate to play an important role and contribute to a transformational initiative. In order to implement the changes being made to our operating model, we are seeking a candidate that can bring a problem-solving mindset, that can demonstrate leadership skills without having authority and that is interested in learning about change management. What will you do? Support management with initiatives including support with introduction of new tools and technology, process mapping and improvement Support management with regulatory changes/initiatives Provide support with data/compliance verification Support and reinforce targeted behaviours that contribute to RBC goals Accept and successfully execute change (processes, tools) while keeping a focus on business priorities What do you need to succeed? Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs. Preferably, experience in roles involving client contact and conflict resolution or change management, project management, compliance, audit or administration. Detail oriented and ability to work well without direct daily supervision Information seeking Comprehensive/Conceptual Thinking Initiative/Productivity/Action Orientation Nice-to-have Organizational Awareness Interest in Organizational development Interest or experience in AI productivity tools Proficiency in process mapping

Please note

In order to be eligible for these student positions, you must either: Be returning back to school after the work term end-date; or If you are not returning back to school (i.e. are graduating immediately after the work term), you must require the full work term as a mandatory component in order to graduate successfully What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growin