Implementation Analyst, Intern

Implementation Analyst, Intern

Smart Data Solutions, a leading provider of data management, claim routing and workflow solutions to health plans and TPAs, is looking for Implementation Analyst, Interns to join our team!

What you’ll be doing?

IMPLEMENTATION ANALYSIS & SOLUTION DESIGN

• Assess and document current-state customer workflows, business processes, and system usage.
• Conduct gap analyses to identify areas where product configuration, process changes, or custom solutions are required.
• Translate business needs into functional requirements, use cases, process flows, and documentation, with acceptance criteria and traceability.
• Evaluate system capabilities and constraints to ensure alignment with customer goals and regulatory requirements.

PROJECT EXECUTION & DELIVERY MANAGEMENT

• Plan and manage implementation milestones, tasks, dependencies, and timelines across multiple concurrent clients and projects.
• Develop and maintain detailed implementation plans aligned to scope, budget, and delivery commitments.
• Track risks, issues, assumptions, and change requests; drive mitigation and escalation as needed.
• Coordinate cross-functional efforts across Product, Engineering, Operations, and Customer teams.

CUSTOMER & STAKEHOLDER MANAGEMENT

• Serve as a primary point of contact for implementation-related activities and deliverables.
• Facilitate client working sessions, design reviews, status meetings, and readiness checkpoints.
• Communicate progress, risks, and decisions clearly to both internal and external stakeholders, escalating and communicating blockers and challenges appropriately.
• Support change management and guide customers through process and system adoption.

SYSTEM CONFIGURATION, TESTING & GO-LIVE SUPPORT

• Assist with system configuration, data validation, and migration activities as part of implementation.
• Develop test plans, test cases, and support User Acceptance Testing (UAT).
• Coordinate go-live readi