Quality Assurance and Training Analysis Intern

Solaris is Europe's leading embedded finance platform. Solaris’ full German banking license and proprietary modular B2B tech stack empowers its partners – from SMEs to large, multinational, non-financial companies – to offer compliant, customer-centric banking services, providing seamless experiences to customers across all industries. Founded in 2016, Solaris pioneered the Banking-as-a-Service market with an unparalleled combination of tech and banking. Solaris is headquartered in Berlin and employs 300 people in Europe. Your Role Perform quality checks as part of the Quality Assurance for Customer Support (including Complaints Management) and Operations. Support in delivering an efficient training material, training plan and training experience for external and internal new hires within Solaris Operations. Support in the maintenance of training content. Perform the Quality checks and analyze the results of Quality Assurance for new hires for a special project. Suggest improvement plan and remediation actions when required, including delivering of any additional training whenever required. Support in the improvement of Customer Support (including Complaints Management) and Ops processes. Support in the improvement of the workflow of the T&Q tools We'd love to see Depending on your level of experience, your responsibilities and scope of role will range. We don’t care much about fancy titles, but rather about real personal and professional development, as laid out in our learning framework. Let’s figure together out how you can contribute to our team. Student in Bachelor's or Master's degree in Business Administration, Finance, Operations Management, or related field. Experience within the banking or financial services industry, with particular focus on Customer Support processes and best practices. Basic knowledge of Banking industry and financial services. Understanding of training methods and training content creation. Very good English and German written and ver