Intern - Performance Innovations Process Analyst

The Hanover Insurance Group
Worcester, Massachusetts, United StatesPosted Aug 27, 2026

About the role

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

SUMMER INTERNSHIP OVERVIEW

The Hanover’s Internship Program provides college students with the opportunity to work on a variety of critical business assignments, test your skills, use your academic knowledge, and match your interests to a real job. Through the 10-week summer program​ (June – mid August), You will: Take on meaningful projects and work alongside some of the very best talent in the industry Be supported and mentored by a community of exceptional talent (leaders, managers, subject matter experts and recent graduates) Participate in a cross-functional team building project focused on corporate philanthropy Attend weekly development workshops with your intern peers Join in engagement and social activities with other interns We recruit highly skilled students for potential future full-time employment opportunities, upon graduation. Our Personal Lines team is seeking exceptional college students for our Summer Internship Program which provides meaningful opportunities for personal and professional growth, as well as rewarding career path options.

IN THIS ROLE, YOU WILL

Review and interpret performance measures with business manager In partnership with manager, determines process performance requirements and appropriate measures. Supports manager to ensure that the effectiveness and efficiency of the process are improved. Assist in conflict resolution. Works with the manager to ensure people and skill requirements of the process are met. Conduct research around process performance reports inside and outside the industry to inform the Process Leads. Works with manager to understand financial impact, skill set requirements, and legal and compliance issues for a process.

WHAT YOU NEED TO APPLY

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