Digital Technical Product Management Intern

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

Join our group of passionate digital experts shaping the future of digital products from the USAA mobile app to our chat bot technologies. We are looking for a driven and enthusiastic Digital/Technical Product Manager Intern who is passionate about making an impact on the military community through the USAA mission. This internship will be based at the USAA Corporate Headquarters in San Antonio, Texas.

What you’ll do

Empathize with and deeply understand the unique needs of end-users to determine the fastest path to deliver value. Translate business goals and end-user needs into a clear product vision, communicating direction and priorities to the development team, other matrixed teams, and third-party partners. Identify goals, metrics, and analytics to determine product value; continually make recommendations and refine the product backlog based on learnings. Manage and groom the product backlog, making decisions based on the value that will be delivered. Monitor research and the competitive landscape to recommend the best solutions and ensure that products remain or become best in class. Ensure that product directions balance user needs and business goals of driving new products, improving efficiency, and enhancing customer satisfaction. Work with design partners to formulate, test, and refine assumptions and hypotheses throu