Information Technology Co-op Student (16-month term)

ARC has had an exciting growth story driven by the contributions of our people, principled business strategy and high-performance culture. Today, we are a proud member of the Shell Group, and a Canadian energy company with a strong track record of operational and environmental performance.

In alignment with our values, we are proud to produce Canadian energy safely and efficiently. Producing low-cost, reliable energy strengthens our resilience in the evolving global energy system, and enables ARC to create value for our people, shareholders, stakeholders and communities.

Following our guiding principles has shaped the company we are today and will underpin our success in the future. Through innovation, teamwork and a commitment to operational excellence, our diverse team of people drive our company’s success. From the office to the field, our team of talented professionals work hard each day to safely execute our business and create positive and lasting impacts for our stakeholders.

THE OPPORTUNITY

We are currently seeking an Information Technology Co-op Student to join our Information Technology team. Reporting to the Supervisor, Technology Support, the successful candidate will have strong analytical, interpersonal, and communication skills along with a passion for learning. This 16-month work term will commence in May 2027 and is based in Calgary.

RESPONSIBILITIES

Provide timely response and resolution to service desk inquiries that may originate from service requests, incidents, voicemail, and in-person requests

Diagnose, troubleshoot, and resolve issues ranging from desktop hardware to desktop applications by leveraging available resources (knowledge base, team members, etc.)

Log all service requests, incidents and accompanying details in our service management software, ServiceNow

Ensure problem resolution and knowledge base documentation is maintained

Perform desktop operating system deployment