Internship – IT Service Desk (Year-Round)

About the Role

IT has a track record of success with interns across their various teams, all who have the ability to directly contribute to the success of the department. Interns apply knowledge gained in the classroom to develop relevant professional experience while creating meaningful relationships. We look for highly motivated individuals who are proactive, eager to learn and ready to contribute. The IT Client Services team provides technical services and support to Baird associates across 200+ locations globally. This collaborative and dynamic team works in a complex technical environment with 1,000+ applications and 5,000+ devices, which allows team members to constantly learn and grow. Service Desk interns will provide outstanding service to our clients to resolve their technology needs and assist with technical project planning for hardware and software upgrades and related projects. This is a hybrid internship, working three days per week in our downtown Milwaukee, WI office and two days remote. The intern must be able to work full time during the summer, 37.5-40 hours per week, and work part time during the school semesters, 15-20 hours per week. We are seeking a local student who can start in June 2027.

The Impact You’ll Make

Deliver strong client service using a combination of effective communication and troubleshooting skills to resolve client issues and fulfill requests through phone, chat, online tools or desk side Utilize knowledge management system when troubleshooting client issues Thoroughly document, track and monitor all actions, current state and resolution steps during the lifecycle of every client request and incident to ensure timely and accurate resolution Provide technical support for all corporate hardware and software, including remote support and offsite IT support for branch or conference activity Experience Baird’s collaborative culture that values diverse backgrounds and perspectives through teamwork and a strong sense of partnersh