Service Desk - Intern

CNA fosters an inclusive culture that values diverse backgrounds and perspectives. Our flexible and engaging work environment encourages iterative and creative collaboration at every stage of the problem solving process. Our employees are committed to helping clients develop effective solutions to better manage their programs through scientific, data-driven approaches. We are looking for creative and innovative individuals to help carry out our mission. This position is on-site 5 days a week in Arlington, VA

PRIMARY PURPOSE

CNA’s internship program allows interns to be part of a team to learn specific skills and assist with the completion of various projects during their time at CNA. Some of the business operations divisions / teams include Chief Information Office (CIO), Chief Finance Office (CFO), People Operations (POP / HR), Research Publications Group (RPG), Legal, Communications, Strategic Initiatives (SIN), and Project Administration Group (PAG). CNA is hiring for an IT Service Desk Intern. The IT Service Desk Internship at CNA offers a unique opportunity for individuals with a blend of technical acumen and writing skills to contribute to the efficiency of our IT operations. This intern will be responsible for providing first-level support to internal users, addressing technical queries, and troubleshooting issues. This role is ideal for those looking to apply their knowledge in a practical setting while gaining experience in drafting and refining Standard Operating Procedures (SOPs) for IT service delivery. CNA fosters an inclusive culture that values diverse backgrounds and perspectives. Our flexible and engaging work environment encourages iterative and creative collaboration at every stage of the problem solving process. Our employees are committed to helping clients develop effective solutions to better manage their programs through scientific, data-driven approaches. We are looking for creative and innovative individuals to help carry out our mission. J