Service Desk Intern

Description Launch Your IT Career with XPERTECHS Are you studying Information Technology, Cybersecurity, Computer Science, or a related field and looking for real-world experience?

As a Service Desk Intern, you'll work alongside experienced IT professionals supporting businesses with day-to-day technology challenges. You'll gain hands-on experience with Microsoft 365, Windows devices, networking, cybersecurity, and professional IT service delivery in a Managed Services Provider (MSP) environment. This is an excellent opportunity for students looking to build technical skills, develop professional experience, and prepare for a future in IT.

What You'll Do

Provide first-level technical support to clients via phone, email, and remote support tools. Troubleshoot common Microsoft 365, Windows, hardware, and software issues. Build, configure, and deploy laptops, desktops, and mobile devices. Monitor and update support tickets using our service management platform. Participate in team meetings, training sessions, and professional development opportunities. Deliver outstanding customer service and maintain professional communication with clients.

Requirements

What We're Looking For Current college students pursuing a degree in Information Technology, Cybersecurity, Computer Science, Information Systems, or a related field. Strong interest in technology and troubleshooting. Excellent communication and customer service skills. Ability to learn quickly and work in a fast-paced environment. Strong organizational and time management skills. Positive attitude, attention to detail, and willingness to ask questions.

Preferred Qualifications

Familiarity with Windows 10/11 and Microsoft 365. Coursework or experience in networking, cybersecurity, or computer support. CompTIA A+ certification (or working toward certification). Previous customer service or technical support experience. What You'll Gain Hands-on IT support experience in a professional MSP environment. Exposure to Microsoft 365, cloud technologies, endpoint management, and cybersecurity tools. Mentorship from experienced engineers and technical leaders. Real-world troubleshooting and client support experience. Ideal Candidate: A motivated student who enjoys technology, solving problems, helping people, and wants to build a successful career in IT.