LDM Customer Service Specialist Intern

LDM CUSTOMER SERVICE SPECIALIST INTERN

MIAMI, FL

We’re COTY, a global leader in beauty. We believe in beauty with a purpose and brands that inspire, no matter where they are in the world.

Seeking a talented and customer focused Supply Chain professional to join our LDM Customer Service team. The candidate will play a key role in supporting the day-to-day execution of customer service activities across the LDM region.

This position is responsible for helping drive customer service excellence through effective order management, supply chain coordination, transportation visibility and tracking, multiples follow-up, creating reporting and analytics, and proactive communication with both internal and external teams. This role requires close collaboration with cross functional teams to ensure the timely execution of business plans, accurate information flow, efficient shipments management, and superior customer satisfaction. The ideal candidate is highly organized, analytical, customer oriented, and able to manage multiple priorities in a dynamic and fast paced environment while continuously seeking opportunities for process improvement and operational excellence.

RESPONSIBILITIES

Your main focus

Coordinate transportation vessel pre-bookings and shipment planning to support on-time delivery. Work closely with warehouses, transportation providers, and internal teams to confirm shipment timing and provide regular updates. Track arrivals at destination ports with Transportation and share confirmations. Collaborate with Logistics to resolve transportation, documentation, and customs related issues. Provide timely and professional communication concerning order status, delivery schedules, delays, risks, and corrective actions. Power BI and SAP Reporting, operational summaries, and supporting information for management and cross-functional reviews. Distributor Feedback evaluation tracking

Working for Coty means our people make us who we are.