Consumer Product Specialist, Intuit Turbo Tax

Internship Title: Consumer Product Specialist, Intuit Turbo Tax

Want a resume-boosting paid internship that helps you build skills while enhancing your future? TurboTax helps millions of people file their taxes each year, and a big reason for its success is its team of Product Specialists, who make tax season less stressful for everyone. Education at Work (E@W) is hiring Intuit Product Specialist Interns for the upcoming tax season. You’ll represent Intuit (the makers of TurboTax) as an employee of E@W, helping customers by answering questions, troubleshooting, and making their experience as smooth as possible, all while gaining real-world customer service and tech support skills. We’ll provide the training —just bring your communication skills, willingness to learn, and a positive attitude!

What You’ll Do (Key Responsibilities)

Work alongside dedicated mentors and leaders to build core professional skills and exposure to a fast-paced environment, while making a direct contribution to Intuit's corporate performance. Help customers use TurboTax by providing friendly, professional service over the phone. Follow company policies and best practices to solve problems, troubleshoot issues, and answer customers' tax-related product questions. Create positive customer experiences by being empathetic, patient, and confident.

What You Bring to the Internship (Functional Skills)

Show strong communication skills and the ability to write and speak clearly, while showing empathy on every call. Ability to understand each customer’s situation and recommend solutions that fit their needs. You stay calm, resilient, and professional, even when helping stressed or frustrated customers. Keep up-to-date on product updates and tax season changes so you can confidently assist customers. Research and analyze situations to find the best solutions for customers’ needs. Stay focused in a fast-paced, ever-changing environment. Be a quick thinker who asks good questions to find