Customer Experience Intern

We are looking for an individual with a passion for ensuring customer success to join our team! As a Customer Experience Intern, you will be responsible for understanding and elevating customer pain-points across the customer journey and acting on those that have the highest impact on the experience.

You will act as a connector between the organization’s strategy and customer expectations to help the business make bold decisions to foster an effortless customer experience. For the top customer experience pain points, you will have the opportunity to alleviate them through project managing process or tool enhancements. Along the way, you will elevate those around you to think Customer First through the creation and delivery of enablement material.

This internship is perfect for anyone who is results-oriented and enjoys working with cross-functional teams to drive an exceptional customer experience. Come join our team!

In This Role, Your Responsibilities Will Be

• Project managing the creation and implementation of process/tool enhancements

for top customer experience gaps.

• Collaborating with business leaders and cross-functional teams as a customer

advocate to integrate client feedback and experience metrics into decisions to improve client satisfaction, and loyalty.

• Facilitating and conducting Root Cause Analysis to determine and understand

the underlying drivers behind process performance gaps and customer issues.

• Implementing corrective actions in a timely and effective manner to remedy

poor Customer Experiences.

• Implementing the customer-facing survey strategy to ensure we are

consistently understanding our customer’s expectations.

• Creating and delivering customer experience enablement training to reinforce

the Customer First Attitude amongst the organization.

Who You Are

This role is perfect for you if: you place a high value on proactive and reactive customer facing activity. You have a strong customer service atti