Customer Service Co-Op

Job Title

Customer Service Co-Op

Job Description

Here at Entegris, we use advanced science to enable technologies that transform the world, and we are seeking employees who have the drive to continue the mission.

The Role

Our site in Chaska, MN is seeking a Customer Service Co-Op to join our team for the Spring 2027 season. This assignment is intended to be 6 months in duration.

In this role, you will support the North America Customer Service team through customer interactions, shared inbox management, order management activities, and process improvement initiatives. You will partner with Customer Service Representatives to deliver exceptional customer service while gaining hands-on experience in customer service operations, supply chain processes, and business automation projects, including support of the Customer Service Inbox AI Agent initiative

What You’ll Do

Monitor the Customer Service shared inbox and respond to customer inquiries regarding order status, quotes, shipments, lead times, documentation requests, and other service-related questions. Research customer inquiries using SAP, internal systems, and available documentation while partnering with Customer Service Representatives, Logistics, Planning, Quality, and Sales to resolve issues. Support routine customer service operations including quote preparation, order follow-up, shipment tracking, returns coordination, reporting, and operational improvement projects. Participate in the Customer Service Inbox AI Agent project through testing, email classification, process documentation, automation analysis, and continuous improvement activities.

What We Seek

Currently pursuing a bachelor's degree in business, Supply Chain, Operations Management, Data Analytics, or a related field. Strong analytical, problem-solving, and organizational skills. Proficiency with Microsoft Office applications, including Excel, Outlook, and Teams. Strong written and verbal communication skills with the ability to wo