Operations Support Intern

Operations Support Intern Location: Plano, Tx Duration: 12 weeks Start date: May 25th, 2027 Please upload your unofficial transcript when applying. Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1’s, H-1B1’s, E-3’s, O-1’s, and TN’s. Ericsson also does not hire F-1’s working on CPT or EAD for this position.

About the Opportunity

We are looking for a Operations Support Intern to support our team in monitoring and maintaining telecom network services. In this role, you will gain hands-on experience in network monitoring, incident response, and service assurance while learning how large-scale telecom networks operate. You will work alongside experienced engineers and operations specialists to help ensure services remain available and meet Service Level Agreement (SLA) performance targets.

What you will do

Work to develop automation of maintenance tasks using programing language (Phyton, Linux Bash scripting, Groovy and Java) and DevOps pipelines Participate to build Artificial Intelligence use cases to turn operations from reactive to predictive Assist in monitoring network alarms and events using operational tools; help classify and escalate issues to appropriate teams Support the incident management process by tracking tickets, documenting updates, and assisting with troubleshooting under supervision Learn how core network and radio access network (RAN) components are monitored and maintained; assist with routine checks and maintenance coordination Help analyze logs, alarms, and performance metrics to identify potential service issues Support controlled remote access activities and change management processes following established procedures Maintain accurate records of incidents, maintenance activities, and operational updates; assist with status reporting Work with engineering, security, and service teams to understand how issues are resolved and