About the role
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our team, that’s exactly what you’ll do every time you come to work! As a Customer Engagement Intern, you’re not just supporting sales operations and lead generation to help drive new business – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
RESPONSIBILITIES
Here's what you'll do during a typical day
- Facilitate communication between hotels, suppliers, and internal teams.
- Assist in preparing updates, reports, and presentations on procurement
activities.
- Respond to requests from hotels, work with approved suppliers to source
products, and conduct price benchmarks.
- Organize activities, deadlines, administrative tasks, and documentation.
- Coordinate meetings, training sessions, and other support for hotels.
- Track the progress of tasks and ensure deadlines are met. Maintain structured
and accessible documentation.
- Assist hotels in using the procurement platform: BirchStreet is the software
available to hotels: training, creating new users, assisting with updating online catalogs, support for adding new suppliers to the platform…
- Help improve the supplier guide/service guide: tools listing all suppliers
listed in the central database (products, terms, free shipping, delivery frequency…)
- Improve the information provided to hotels (newsletters, organizing product
trials, sending out questionnaires, etc.)
- Work on HSM sales presentations and improve their content.
- Assist with the integration of new hotels into the system by participating in
the integration process.
- Notify all suppliers about the new affiliated hotel.
- Identify the new hotel’s needs.
- Train teams on the platform.
- Organize and participate in supplier “speed dating” sessions.
- Follow up after integration and the go-live to ensure that the hotel’s teams
fully u