Business Systems & Process Analyst Intern

Business Systems & Process Analyst Intern

KCC Companies is an employee-owned (ESOP) company dedicated to providing complete design, manufacturing, installation, and service for commercial & residential Heating, Ventilation, and Air Conditioning (HVAC).

Our Mission

KCC enhances the lives of our customers, partners, employee-owners, and communities by providing innovative HVAC solutions.

Benefits

We Now offer: DailyPay! "Work Today, Get Paid Today!"

• 9 Paid Holidays
• Health, Dental, & Vision insurance
• 401K Company Match
• Monthly Accrued Vacation
• Employee Assistance Program
• Employee Stock Ownership Plan (ESOP)

Summary

The Business Systems & Process Analyst Intern supports the Business Efficiency team by analyzing business processes, documenting requirements, evaluating data, and identifying opportunities to improve operational effectiveness, system utilization, data accuracy, and organizational performance.

Partnering with business and technology stakeholders, the intern contributes to business analysis, process optimization, performance measurement, systems documentation, data quality initiatives, and change management activities. This role provides hands-on experience supporting cross-functional improvement efforts that streamline operations, enhance decision-making, and improve both employee and customer experiences.

Key Responsibilities

• Assist with documenting current-state and future-state business processes
• Document and maintain process maps, workflows, procedures, and related documentation, including process ownership, roles, decision points, and escalation paths
• Help identify workflow inefficiencies, process gaps, manual activities, and improvement opportunities
• Gather information from process owners and subject-matter experts through meetings and observation
• Support the development of standardized and sustainable business practices

Business Systems Analysis

• Assist with gathering, organizing, and documenting business and functional requirements
• Help evaluate how business systems and digital tools support operational needs
• Participate in system implementation, enhancement, testing, and adoption activities
• Document system issues, user needs, process dependencies, and potential improvements
• Support user acceptance testing by preparing test scenarios, recording results, and tracking identified issues
• Assist with maintaining system documentation, process guides, and training materials
• Collaborate with business users and technology teams to clarify requirements and expected outcomes

Data, Metrics, and Reporting

• Collect, organize, validate, and analyze business and operational data
• Assist with identifying data inconsistencies, missing information, and reporting concerns
• Support the development and maintenance of reports, dashboards, metrics, and key performance indicators
• Document metric definitions, data sources, assumptions, calculation methods, and ownership
• Help improve reporting consistency through standardized data and validation practices
• Summarize findings and present observations in a clear, concise, and actionable format
• Communicate data limitations and accuracy considerations when presenting analysis

Project and Initiative Support

• Support cross-functional business improvement and technology initiatives
• Assist with maintaining project documentation, action items, risks, dependencies, decisions, and status updates
• Help prepare meeting materials, presentations, process documentation, and progress reports
• Track assigned deliverables and communicate potential issues or delays
• Participate in project meetings and document key decisions and follow-up actions
• Support business case research, cost-benefit analysis, and evaluation of potential solutions
• Help measure whether implemented improvements are achieving the intended business results

Change Management and User Adoption

• Assist with developing communications, training materials, job aids, and user documentation
• Support stakeholder communication and readiness activities for new systems and processes
• Gather user feedback and help identify adoption challenges
• Assist with tracking participation, system usage, process compliance, and improvement opportunities
• Provide responsive and professional support to users during process or system changes

Process Improvement and Collaboration

• Contribute ideas for simplifying work, reducing manual effort, and improving process consistency
• Collaborate professionally with employees across business and technology functions
• Ask thoughtful questions and use structured problem-solving techniques
• Maintain organized, accurate, and current project documentation
• Handle business information responsibly and follow company data and security practices

Learning and Development Opportunities The intern will have opportunities to develop practical capabilities in:

• Business analysis
• Process mapping and documentation
• Requirements gathering
• Business systems implementation
• Data validation and analysis
• Reporting and dashboard development
• Project coordination
• User acceptance testing
• Change management
• Cross-functional communication
• Continuous improvement
• Business case development
• Presentation and facilitation skills

Success Measures

• Accurate and well-organized process and system documentation
• Timely completion of assigned analyses and project deliverables
• Clear identification and communication of process improvement opportunities
• Reliable data collection, validation, and reporting support
• Effective collaboration with business and technology stakeholders
• Quality support for system testing and user adoption activities
• Demonstrated growth in business analysis and problem-solving capabilities
• Professional communication and responsible handling of business information
• Measurable contributions to productivity, visibility, data accuracy, or process consistency

Core Skills

• Analytical thinking
• Structured problem-solving
• Process documentation
• Written and verbal communication
• Attention to detail
• Data organization and validation
• Collaboration and relationship building
• Time and priority management
• Technical curiosity
• Adaptability and continuous learning
• Customer-focused thinking
• Professional judgment and confidentiality

Qualifications

• Preferred qualification: Currently pursuing an associate or bachelor’s degree in Business Administration, Business Analytics, Information Systems, Industrial Engineering, Operations Management, Data Analytics, Finance, Computer Information Systems, or a related field.
• Interest in business systems, process improvement, data analysis, technology, or operational effectiveness.
• Strong analytical, organizational, and problem-solving skills.
• Ability to document information clearly and accurately.
• Strong written and verbal communication skills.
• Ability to work collaboratively with employees across different functions.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Teams.
• Familiarity with process mapping, reporting, data visualization, project management, or business intelligence tools is preferred.
• Ability to manage multiple assignments and meet established deadlines.
• Willingness to learn new business processes, systems, and technologies.
• Prior internship, academic project, or work experience involving business analysis, data analysis, or process improvement is helpful but not required.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required by the employee for this job. Duties, responsibilities, and activities may change over time with or without warni