Volunteer Coordinator - Hospice

Description

General Position Description

The Volunteer Coordinator has overall responsibility for the Hospice’s Volunteer Program. Volunteers must be used in day-to-day administrative and/or direct patient care roles that meets the needs of the patient and family/caregivers. The Volunteer Coordinator is responsible for recruiting, training, retaining, and supervising volunteers. The Volunteer Coordinator is responsible for creating, maintaining, and reporting volunteer activities to meet regulatory requirements and demonstrate quality of care. The Volunteer Coordinator reports to the Hospice Administrator.

Role Expectations

Demonstrates ability to lead and support volunteer program with multiple sites of various sizes to help maintain staffing model and productivity standards. Maintains documentation that demonstrates viable and ongoing efforts to recruit and retain volunteers Provides training and orientation that is consistent with hospice industry standards and compliance with all local, state and federal laws. Maintains a written description of in-service training provided during the previous 12 months. Assesses and maintains documentation of volunteers’ skills and competencies. Provides guidance related specifically to individual responsibilities. Maintains documentation of the cost savings achieved through the use of volunteers including identification of each position occupied by a volunteer; work time spent by volunteers occupying those positions; estimating the dollar costs the Hospice would have incurred if paid employees occupied the position Ensures volunteers provide day-to-day administrative and/or direct patient care services in an amount that at a minimum, equals 5% of the total patient care hours of all paid hospice employees and contact staff. Ensures volunteers document to prove the value of work being done for patients and families. Participates in the care planning process; documents on the Plan of Care (POC) for all patients receiving volun