Information Technology Co-op (Spring 2027)

Description Onsite: Boston, MA Headquarters

Be the trusted IT resource employees count on while building security and automation systems that scale.

The successful Information Technology Co-op will serve as a key support contact for LineVision employees while also contributing to infrastructure projects that improve security compliance and operational efficiency. You'll balance helping people solve technical challenges with implementing initiatives like zero-touch device deployment and data classification. Join our collaborative IT team at LineVision, named one of the Built In Best Places to Work in Boston for three years running.

What will you do? Core Responsibilities and Key Performance Objectives Deliver responsive IT support as the first point of contact for employees, troubleshooting laptops, resolving access issues, supporting onboarding/offboarding, and keeping people productive through clear, patient communication Leverage Workspace One UEM automated staging to reduce onboarding time and increasing flexibility for new hires; integrating with Apple Business Manager Implement confidential data handling controls that enforce LineVision’s Data Management policy Build institutional knowledge through documentation of IT processes, solutions, and workflows to ensure consistent, high-quality service delivery Identify AI automate-forward opportunities to refine support processes based on recurring issues and employee feedback What do you need to succeed in this role? Strong communication skills to patiently and graciously explain technical concepts clearly to users at all levels, ensuring everyone stays productive and secure Hands-on experience with Windows and Mac operating systems, applying troubleshooting skills to resolve hardware and software issues Working knowledge of Google Workspace (Drive, Gmail, Calendar) and file system organization to execute data classification and tagging projects Experience with support ticketing systems to track requests, docume