Front Desk Agent/Winter Intern at Manor Vail Lodge ($21/hr)

Location Description: Manor Vail Lodge is one of Vail's original and iconic properties. With studio, one, two and three-bedroom condominiums plus luxury penthouses, Manor Vail Lodge is a full-service condominium property that features all the amenities of a full-service hotel, including two outdoor heated swimming pools, four hot tubs, spa, fitness center, The Fitz Bar and Ridge + River restaurant. Located steps from Vail Village, Golden Peak ski area, Betty Ford Alpine Gardens, and the Ford Amphitheater, Manor Vail Lodge is the complete package for Vail lodging. Manor Vail Lodge is managed by Mountain Mastery Management Inc.

Overview: This role welcomes guests to Manor Vail Lodge from the moment they arrive, setting the tone to make cherished memories. The position may be filled as a seasonal Front Desk Agent or a seasonal Winter Intern; the essential duties and qualifications are the same for both. Shared housing may be available.

Benefits available: Colorado sick/leave, other discounts, parking immediately & holiday pay & Retirement Benefits with a company match program after 90 days.

We plan to fill the position by 09/25/2026 or sooner for a mid-Nov or Early Dec start date.

Essential Duties and Responsibilities

Includes the following. Other duties may be assigned.

• Greets, registers, and checks in guests.
• Issues room keys and assists guests with directions and an overview of the property and amenities.
• Answers inquiries about lodge services, guest registration, and local shopping, dining, entertainment, and travel directions.
• Inputs work orders from guests and staff through HotSOS to the Housekeeping and Engineering teams.
• Rings up and charges items from the lobby market.
• Works across multiple software systems at once to keep the guest experience seamless.
• Computes folios, collects payment, and makes change for guests.
• Posts charges such as room charges, dry cleaning, and spa services to guest folios.
• Completes shift checklist