Technology Industrial Placement - Customer Technology

Good things this way

If you're ambitious, curious and enjoy solving problems, our 12-month Technology Industrial Placement provides an exciting opportunity to gain hands-on experience while exploring a future career in technology.

Help create secure, reliable and innovative technology solutions while gaining experience that could shape your future career.

Whether you're interested in data, security, technology engineering or emerging digital capabilities, this placement offers the chance to build practical skills, gain workplace experience and contribute to real business challenges.

The experience is designed to help you learn, apply new skills and gain confidence in a professional technology environment. Along the way, you'll build relationships, broaden your network and discover where your interests might take you after university.

Customer Technology (Swindon)

Customer Technology is responsible for delivering and evolving the technology that underpins Nationwide's banking products, digital services and customer support capabilities. From core banking platforms and customer data services to contact centre technologies, automation and cloud-based solutions, the teams work to provide secure, reliable and seamless experiences for customers and colleagues, helping millions of members manage their financial needs every day

We power simply brilliant experience for colleagues and customers by building and running the safe, secure, and resilient technology behind every product, journey, and payment – delivering end – to – end IT run and change across core banking, mortgages, servicing, and payments.

You will be going into Core Banking or Customer Servicing, where you’ll be at the heart of delivering the essential banking services our customers depend on, supporting efficient operations and helping us continually improve the customer experience.

You could work on building new features, improving existing applications, automating processes, resolving technical issues and contributing to systems that enable customers to manage their banking securely and conveniently. You'll collaborate with engineers, analysts and business teams to deliver technology solutions that improve customer and colleague experiences across our branches, contact centres and digital channels.

Where you’ll be working

You'll join technology teams within our Chief Operating Office, helping deliver secure, reliable and innovative services that support both customers and colleagues across Nationwide.

Working alongside experienced professionals, you'll gain exposure to modern technology environments while developing practical skills in Data, Analytics and Technology Delivery.

Location

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, based at our Swindon Head Office.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

RESPONSIBILITIES

What you'll be doing on the Technology Industrial Placement

Our Technology Industrial Placement is a 12-month programme designed to combine learning, development and real workplace experience. This isn't a placement spent watching from the sidelines. From day one, you'll contribute to meaningful work while receiving the support needed to learn and grow.

Your placement begins with induction, technical training and development support designed to help you settle in, build confidence and understand the role you'll be performing. You’ll then join your team, where you’ll gain hands on experience, development practical skills and build relationships with colleagues across the business.

Alongside your day to day role, you'll join a 10-month collaborative project with other Industrial Placement students from across Nationwide. Development workshops run throughout the placement, helping build project and professional skills, grow confidence and prepare you for your next career step.

There will also be opportunities to learn from leaders and industry experts, gaining fresh perspectives and practical ideas you can apply day to day. Mentoring, workshops, stretch assignments and ongoing support will help you continue developing your skills and confidence.

The placement offers the chance to experience a professional technology environment while exploring future career options. Rather than specialising in a single destination role, you'll build broad experience and discover which areas of technology interest you most.

No two days are the same. Activities could include analysing data, investigating technology issues, supporting projects, collaborating with colleagues, learning new technologies and contributing to your Industrial Placement project. You'll also take part in development activities, workshops and networking opportunities throughout the year.

Depending on your placement area, there may be opportunities to work with technologies such as Databricks, MS SQL, Azure, SAS, cyber security tools and AI-enabled solutions. Exposure to modern technology environments will help build both technical and professional confidence.

Along the way, you'll develop transferable skills in communication, problem solving, teamwork, stakeholder management and critical thinking. The programme places strong emphasis on potential, learning and future growth rather than prior experience.

Successful completion of the placement may help shape future career choices and could provide a route into the Technology Development Programme (TDP) after university.

Who we're looking for on the Technology Industrial Placement

Please note, you must be currently in your second year of a university degree to be able to apply for this vacancy.

We're looking for curious, motivated people who enjoy solving problems and learning new skills. You'll share our determination to push for better and put customers first in the decisions you make. Whatever your route, this placement will help you build valuable experience and explore where a future technology career might take you.

To succeed on our Technology Industrial Placement, you'll need to show:

• An interest in technology and how it solves real-world problems.

• Curiosity about data.

• Confidence learning new skills and adapting to unfamiliar environments.

• The ambition to keep growing, take on new challenges and build towards your

next career step.

• A logical, methodical approach, with the ability to understand both the

detail and the bigger picture.

• The confidence to build relationships and work with colleagues across the

business.

• Drive, high performance and a commitment to learning from feedback and

setbacks.

• A determination to push for better and put customers first in the decisions

you make.

Eligibility: You must be studying towards an undergraduate degree.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to

display, in every role

• Feel what customers feel - We step into our customers’ shoes, using their

feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think –

we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity,