2027 New York Life Direct Summer Internship Program - Insurance Operations

Job Requisition ID: 94785 Location Designation: Hybrid - 3 days per week Shape your future with a dynamic internship experience at New York Life. Your internship journey is designed to challenge you through hands-on work experience that will equip you with valuable skills you can use anywhere. You will build your network through collaboration and connection with talented interns and experienced employees through team-building activities, mentorship programs, and social events. By the end of your internship, you'll be equipped with new skills, meaningful business experience, and a network that will propel you forward in your career journey.

Role Overview

New York Life Direct is an industry leader in direct-to-consumer life insurance, delivering streamlined coverage directly to individuals. Insurance Operations for NYL Direct is based in Tampa, FL and includes the Direct Call Center, Claims Operations, Policy Administration, and Underwriting Operations. Our team of 300+ employees supports more than two million direct-to-consumer policy owners. Our mission is simple and powerful: “Do the right thing for all customers, every day.” Beginning in June and ending in August, this 10-week summer internship program provides hands-on experience within the Strategy & Support organization of Insurance Operations. This team enables our production areas through training and procedures, quality assurance, reporting and analytics, fraud prevention, customer insights, digital customer service capabilities, project management, process improvement, and strategic planning. This hybrid role includes in-office collaboration in our Tampa office Tuesday through Thursday and provides meaningful interaction with senior leaders, cross-functional partners, and fellow interns. Interns will have the opportunity to contribute to real business priorities, develop solutions, and see how their work can improve the employee and customer experience.

What You’ll Do

As a NYL Direct Insurance Operati