2027 New York Life Direct Summer Internship Program - Systems

Location Designation: Hybrid - 3 days per week Shape your future with a dynamic internship experience at New York Life. You will build your network through collaboration and connection with talented interns and experienced employees through team-building activities, mentorship programs, and fun social events. By the end of your internship, you'll be equipped with new skills and a network that will propel you forward in your career journey.

Overview

The Technology Enablement & IT Operations Internship provides an opportunity to learn how a modern technology organization operates, supports, and continuously improves the technology a business depends on every day. The intern will work across Technology Enablement teams to gain exposure to the people, processes, tools, and practices required to keep business technology available, reliable, secure, and effective. Rather than focusing on a single technology or role, the internship provides a broad view of IT Operations and the different career paths within the field. The experience will also introduce the intern to how artificial intelligence, automation, and emerging agentic technologies are changing IT Operations and creating new ways to monitor, support, troubleshoot, and improve technology services. What You'll Experience Application Administration & Support: Learn how teams operate, maintain, troubleshoot, and support applications used by the business. Reliability & Observability: Explore how technology teams monitor application health, availability, performance, and other operational signals to identify issues and improve reliability. Incident, Problem & Change Management: See how teams respond to technology incidents, investigate root causes, coordinate recovery, manage operational risk, and safely implement change. End-User Technology & Support: Understand how workplace technology, productivity platforms, and support services enable employees to work effectively. Automation & Continuous Improvement: Identify oppo