GI Sales Data Operations Intern - Summer 2027

JOB OBJECTIVE Supports the Genetic Identity (GI) Strategic Business Unit by cleaning and maintaining CRM data, consolidating customer-facing content into a single governed source, and building a regional lab intelligence tool using AI tools such as Claude. Works under the direction of an assigned NA Sales FRAM and/or the GI Commercialization team, with day-to-day guidance from a designated supervisor. Directly supports territory planning, customer-facing content quality, and the forensic DNA lab master list initiative.

CORE DUTIES

• Audit and clean North America (and applicable global) CRM accounts and contacts under FRAM and Marketing Services guidance, correcting and standardizing records.

• Populate and standardize product reference lists within CRM.

• Build and maintain a single, governed SharePoint repository indexing current customer-facing materials (data validations, white papers, posters, presentations, abstracts), retiring outdated versions with FRAM/Marketing sign-off.

• Using Claude (or a comparable LLM) and the cleaned CRM data, design and maintain an interactive, permanent artifact identifying each forensic lab by region, including analyst count, Technical Leader / Lab Director contact, current instrument list, current database and casework kit, and last visit date.

• Keep the lab intelligence artifact current as FRAMs report lab visits and account changes; coordinate with the forensic DNA lab master list project to avoid duplicate data sets.

• Working with the assigned FRAM and Contracts/Finance, help build and maintain a tracking mechanism identifying which customer contracts permit price increases and flag approaching deadlines.

• Handles customer, contract, and lab-partner data with the confidentiality required of a regulated forensic and government-facing business.

• Demonstrates inclusion through their own words and actions and is accountable for a safe workspace. Acts with kindness, curiosity and respect for others.

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