Software Engineer Intern, Monitoring

Software Engineer Intern, Monitoring

Smart Data Solutions, a leading provider of data management, claim routing and workflow solutions to health plans and TPAs, is looking for a Software Engineer Intern, Monitoring to join our team!

What you’ll be doing?

Monitoring and Incident Management

• Design, implement, and maintain monitoring solutions to track the health, performance, and availability of software products.
• Performs continuous monitoring of the production state of all assigned customers.
• Proactively identify and address performance bottlenecks, downtime, or anomalies using monitoring tools and dashboards.
• Respond to alerts and incidents, troubleshoot issues, and ensure timely resolution to minimize user impact.
• Recognizes aging transactions and works to resolve issues to keep the transactions moving.
• Sees to it that SDS is meeting turn-around-time and that assigned accounts are current with production every day prior to the start of the US workday.
• Collaborate with support and implementation teams to implement solutions that prevent future incidents.
• Maintain detailed incident logs and provide post-mortem analysis for continuous improvement.

System Performance and Optimization

• Continuously analyze system metrics and logs to optimize software performance.
• Collaborate with development teams to improve application efficiency and resource utilization.
• Develop and deploy automated processes for monitoring and maintenance tasks.
• Ensure monitoring solutions provide comprehensive coverage across infrastructure, applications, and services.
• Understands and follows Smart Data Solutions’ (SDS) workflow and associated technical systems.

Tools and Automation

• Develop custom scripts and automation solutions to extend monitoring capabilities.
• Maintain and improve alerting mechanisms to ensure actionable and relevant notifications

Collaboration and Communication

• Work closely with product and engineering teams to un