Software Engineer Intern, Support

Software Engineer Intern, Support

Smart Data Solutions, a leading provider of data management, claim routing and workflow solutions to health plans and TPAs, is looking for interns to join our team!

What you’ll be doing?

Analysis & Resolution

• Manage customer accounts to ensure processes are working as expected and identify potential problems.
• Understands and follows Smart Data Solutions’ (SDS) workflow and associated technical systems.
• Understand and follows all assigned customer workflows including import and export processes.
• Interpret customer business processes, analyze problems, and recommend programmable solutions.
• Apply analytical and business knowledge to solve customer specified problems adhering to SDS coding standards and policies.

Communication

• Communicates to customers (via emails and phone calls) about SDS workflows.
• Communicates to client of any critical production issues that may affect a customer’s production process.
• Communicates to team lead, manager or COO on any critical production issues related to the client.
• Adheres to SDS’s courteous and professional, written and verbal, communication standards.
• Consistently high rating on customer satisfaction surveys
• Provides timely responses to all assigned tickets in accordance with SDS policies
• Identifies and escalates high priority tickets to appropriately support clients
• Performs other related duties as assigned.

Project Development

• Assist with the development and maintenance of new and existing clients
• Document updates, testing, and technical production monitoring plans
• Draft internal and client-facing descriptions and diagrams of workflow processes

Work Patterns

• Resolve assigned tasks in an efficient and effective manner.
• Works independently with minimal guidance
• Leverages the expertise of other developers in the team on specific modules
• Tracks and bills all applicable support hours. (Billing)
• Performs other related dutie