Technical Support Engineer (TSE) Intern

The Basics

As a Tanium Technical Support Engineer (TSE) Intern, you will support Tanium’s world-class customer organization, responsible for the satisfaction & retention of our enterprise customers, including the U.S. Department of Defense and over half the Fortune 100. With a primary focus on customer satisfaction, TSE work both reactively and proactively to improve the overall experience of Tanium customers. This includes serving our customers by resolving technical issues & answering technical questions in a timely manner. TSE interns experience this foundational role in our organization through 1:1 mentorship, team triaging efforts, & shadowing opportunities. This position follows the Company’s hybrid schedule which currently requires employees to work in the office at one of the following locations a minimum of three days per week: Bellevue, WA or Emeryville, CA The hourly rate for this internship is $30.00. This hourly rate is an estimate for what Tanium will pay an intern. The actual rate offered may be adjusted based on a variety of factors, including but not limited to, education, skills, training, and experience. In addition to an hourly rate, interns will be eligible for 401k matching and a monthly allowance for communications reimbursement.

What you’ll do

Work with a 1:1 mentor TSE as they take on real-world customer problems in security, operations, asset management, & risk management. Contribute to triaging technical issues, engaging with customers, and conducting root cause analysis on live production implementations of Tanium. Support efforts will encompass security (Forensics, Cyber Threat Intelligence, Incident Response), operations (Compliance, Vulnerability Scanning, Patching, Integrity Monitoring), & general automation. Assist customers with Tanium platform/module upgrades. Partner with other TSEs to assist with their assigned cases. Shape, execute & deliver special projects with your peer interns that directly impacts Tanium. Acquire