2027 Internship - Business Operations Analyst - Quality

JOB SUMMARY

Assist the Business Operations team with Service Center initiatives. Business Operations provides ongoing support to a growing network of 18 Service Centers and over 40 mobile Service locations.

JOB RESPONSIBILITIES

Support the Service Center Network with ongoing and new continuous improvement projects Follow established procedures for database management, sales projects, and market share studies Analyze labor and time studies and network communication efforts to develop consistency with the Textron Aviation policy and responsibility, maintenance of customer goodwill, and continued profitability Interface with multiple Textron Aviation departments (including Warranty, Product Support, Engineering, Parts and Programs) to ensure all Service Centers meet their goals. Work projects potentially including business cases, Standard Operating Procedure creation, time study reviews on aircraft, labor analysis, SAP data creation, data modeling, and financial analysis of future sites Develop and/or recommend new technological tools or solutions for continuous improvement and efficiencies throughout the service center network. Develop templates, where appropriate, for ongoing improvements in efficiency, standard work, continuous improvement, process consistency, etc.

EDUCATION / EXPERIENCE

• Pursuing Bachelor’s degree in Aviation, Business Management, Marketing, Sales, or other related field

QUALIFICATIONS

• Excellent verbal and written communication skills
• Private Pilot’s license, A&P license, or previous aerospace experience are desirable
• Technical knowledge of aircraft is beneficial
• Professional and diplomatic demeanor
• Quickly grasps new concepts when faced with unfamiliar tasks

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Textron Aviati