Operations - Business Process Owner Intern

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

The Operations Internship is an outstanding program where you’ll get to learn from experienced professionals and gain hands-on-experience in the Life organization. Interns will be placed in either our Claims Operations group or Specialized Member Services (SMS) group. Within defined guidelines and framework, assists with the development and optimization of business process related solutions for clients. Supports the team in the alignment of process to overall experience strategy and vision. Our internship program encourages you to showcase your skills, while gaining real-life experience that’ll help you jump-start your career. Our interns deliver innovative solutions to real business challenges, while building enduring relationships in a collaborative culture with their manager and an assigned mentor. The internships will be based at the USAA Corporate Headquarters in San Antonio, Texas. Interns offered full-time roles may have the opportunity to work out of one of USAA’s satellite locations.

What you'll do

Our Interns work under direct supervision and follow risk and compliance procedures and guidance, perform routine work assignments and problem resolution to support other team members, including the following tasks: Digitization of forms/documents. Facilitate improvement in cycle times. Leveraging AI to review and confirm documentation. Develop, sustains, and manage defined business processes through a structured approach. Gain foundational knowledge of the business and assist with alignment of business deliver