IT Coordinator Project Intern

ventureLAB is seeking an IT Coordinator Project Intern to lead a time-bound digital infrastructure initiative within our high-growth hardware and software innovation hub. Working under the guidance of the IT lead , the intern will focus on a defined 16-week roadmap to optimize internal IT workflows, streamline device management, and enhance technical support for both internal staff and hardware incubator members. This is an ideal opportunity for a tech-savvy student or early-career professional looking to gain hands-on experience in enterprise IT operations, systems administration, and technical support within Canada’s premier innovation ecosystem. Project Scope & Key Deliverables The intern will be responsible for the following milestones during their term: Systems & Device Audit: Conduct a comprehensive audit of internal hardware, software licenses, and cloud assets (Google Workspace, Microsoft 365, and specialized tools) to create an updated IT asset inventory. Helpdesk & Workflow Automation: Streamline day-to-day IT support ticketing processes, identifying repetitive technical issues and building automated self-service guides for staff and founder members. Onboarding & Offboarding Infrastructure: Refine and document technical onboarding/offboarding workflows, ensuring seamless provision of hardware, access credentials, and security permissions. Network & Space Support: Assist with the maintenance and troubleshooting of network connectivity, audio/visual setup, and workstation technical readiness within the Innovation Space Centre (ISC). Cybersecurity & Best Practices: Research and draft internal IT security documentation and best-practice guides to ensure compliance and data protection across all digital touchpoints. Qualifications & Skills Technical Foundation: Practical knowledge of hardware troubleshooting, network fundamentals (Wi-Fi, LAN, VPN), enterprise cloud administration (Google Workspace and Microsoft 365), knowledge of Windows, macOS, ChromeOS, and L