IT Help Desk Intern

A DAY IN THE LIFE

Provides end user and project site helpdesk phone support. Initial end user support for desktops, laptops, peripherals, mobile devices, and software. Logs user tickets with detailed troubleshooting steps completed. Assists other IT staff with deployment of patches and other software/OS updates via an automated tool or script when required.

STEP INTO THE ROLE

Serves as the primary IT contact for helpdesk support calls across the entire end user environment. Monitors helpdesk email, tickets & phone line and provides IT support and resolution to end users via the phone. Coordinates day to day help desk ticketing system and works with IT staff to provide end user solutions. Strives to provide first call resolution for all end users. Assists when required with user on-boarding and off-boarding process including AD user account setup and device configuration.

WHAT YOU’LL NEED

Pursuing a two-year post-secondary degree in Information Technology or related field.

WHAT SETS YOU APART

Previous experience using a ticketing system preferred.

HOW WE INVEST IN YOU

Competitive pay 100% employer paid HDHP insurance premiums for employees 401(k) with company match HSA and FSA options Dental and Vision insurance Education Assistance (Tuition Reimbursement) Work/Life balance Employee/Family focused culture Gym on site

$18.00 - $22.50 Individual Compensation to be determined based on the applicant's applicable experience and qualifications balanced against internal equity.

WHO ARE WE?

With more than 115 years of construction experience, Blattner has played a vital role in building America’s critical infrastructure, ranging from railroads and highways to dams and mines. Since 1997, the company has focused on renewable energy solutions and is responsible for some of the most significant solar, wind and storage projects in the U.S. Today, Blattner has installed over 20% of America’s utility-scale wind, solar and energy storage capacity. Blattner Company is the parent