IT Help Desk Specialist

Description Brabazon is looking for a part-time Help Desk Specialist or intern in our Green Bay office. With direction of the IT Manager, the Information Specialist's role is to support and maintain the organization’s IT deployed hardware and software. The Specialist will identify and recommend cost-effective technology solutions to the IT Manager. They will assist in defining and implementing IT policies, procedures and best practices.

Your daily work in this role will include

Desktop support and responsibility for multiple locations. Install equipment & software, roll out new upgrades to existing infrastructure. Troubleshoot issues with users including access, printer problems, and software questions. Project work (as assigned by IT Manager). Assist in the development, implementation, and documentation of standard operating procedures. Work with external support providers to help with issues. Assist in development and maintenance of intranet site for company communication, training, and safety. Provide remote support for users (where applicable). Assist with administration of the company’s security awareness training platform. Assist with data entry, updates, and reporting in business systems (CRM/ERP). Software management of: Windows Server 2019/2022, Microsoft Windows 10/11, Microsoft 365 (Office, Exchange Online), Active Directory/Entra ID, Microsoft Intune, Network/Switch configuration, VoIP/UCaaS phone systems. At Brabazon, you are part of a family. Owned and operated by family since the beginning, we want to preserve that supportive family feel for everyone on the team. We value and care about our team members. We respect everyone’s need for work-life balance, because we too have important personal and family responsibilities. We strive to be owners who are down-to-earth and approachable. We work right alongside our team members, doing our part like everyone else so that we as a team can meet the needs of all the customers who are depending on us.

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