Internship - Global Customer Excellence

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located. YOUR ROLE

You will support the Learning & Development pillar of our People Excellence strategy, contributing to large-scale initiatives designed to strengthen customer centricity and business performance across our global network. Reporting to the Head of Customer Care Development, you will join a dynamic and international team dedicated to empowering our Customer Care community through capability development, leadership growth, and transformation programs.

Your role will support the development of more than 8,000 Customer Care professionals worldwide, including teams based in Regional Offices, Agencies and GBS. Our ambition is to elevate Customer Care excellence by translating business priorities into impactful learning and development initiatives that equip our teams with the skills, technologies, AI knowledge, and expertise needed to deliver outstanding customer experiences and sustainable business results.

In this role, you will collaborate daily with a diver