Part-Time Energy Customer Service Representative - Prairieland FS - Jacksonville, IL

At Prairieland FS, you have the opportunity to make an immediate impact. Working with the industry's top professionals, you'll develop new expertise through varied job experiences and company-sponsored training programs. And you'll be recognized and rewarded for your contributions. Plus, FS believes in attracting and retaining diverse talent. You can contribute your unique experiences and background to build a community that fosters mutual respect and meaningful relationships.

Part-Time Energy Customer Service Representative

PAY RANGE: $15 - $17 / hour Compensation is determined based on your experience and qualifications.

In addition to base pay, you may be eligible for overtime, commission, performance-based increases, and bonuses.

REPORTS TO: Energy Customer Service Manager STATUS: Non-Exempt

PURPOSE AND SUMMARY STATEMENT

Prairieland FS, Inc. is seeking a motivated and customer-focused Part-Time Energy Customer Service Representative to gain hands-on experience supporting customers and the day-to-day administrative operations of the Energy Department. The Part-Time Energy Customer Service Representative will assist with customer service, account maintenance, billing support, scheduling, data entry, communications, and other administrative functions. This internship provides an opportunity to learn how a professional energy department operates while developing valuable communication, organizational, problem-solving, and customer service skills. The ideal candidate is dependable, detail-oriented, willing to learn, and comfortable interacting with customers and team members in a professional environment.

ESSENTIAL JOB FUNCTIONS

Demonstrates professionalism and maintains confidentiality when handling customer and company information. Assists with inbound and outbound customer service telephone calls. Provides friendly and professional customer service to residential and commercial energy customers. Assists customers with general questions regarding energy accounts, services, and account information. Assists with setting up new customer accounts and updating customer information. Assists with maintaining accurate customer records in applicable billing and company systems. Assists with answering billing questions and researching account discrepancies. Assists with processing customer payments and other account-related transactions as directed. Assists with payment arrangements, refunds, and credits as directed. Assists with the Energy service team’s shared calendar and scheduling of customer service needs. Assists with organizing and tracking customer paperwork, including credit applications, equipment agreements, and service documentation. Assists with entering and maintaining accurate tank and customer information. Assists with preparation of customer statements and other customer communications. Assists with daily administrative duties, data entry, reporting, and other department processes. Assists with maintaining accurate pricing information and current price lists. Communicates customer questions or issues to the appropriate supervisor or team members. Works with Energy team members and field personnel to help provide timely and effective customer service. Gains an understanding of energy industry regulations, company policies, and customer service procedures.

OTHER JOB FUNCTIONS

Follows GROWMARK's Code of Conduct and Corporate Compliance Program, Environmental Health and Safety, OSHA, and DOT policies and procedures as they apply. Follows Environmental Health and Safety, OSHA, and DOT policies and procedures as they apply. Responsible for maintaining company equipment according to company standards. Maintains a safe and professional work environment. Assists department personnel with special projects and administrative needs. Keeps supervisor informed of any problems or issues that need attention. Comply with the uniform policy and uphold a professional appearance.

Performs all other duties as assigned.

REQUIREMENTS

Education and Experience

High School Diploma or equivalent is preferred. Previous customer service, office, agricultural, or energy-related experience is a plus. Proficiency in Microsoft Office, including Word and Excel, is preferred. Must possess a willingness to learn and develop professional customer service and office skills.

Functional Competencies

Strong verbal and written communication skills. Professional and friendly demeanor when interacting with customers and coworkers. Strong organizational skills and attention to detail. Ability to prioritize tasks and manage multiple responsibilities. Ability to work effectively as part of a team. Ability to learn new computer programs and business systems. Ability to identify questions or problems and seek assistance when needed. Strong customer service mindset. Ability to maintain confidentiality and demonstrate integrity. Dependable and punctual with a positive attitude.

Core Competencies

Demonstrated core competencies, including business knowledge, collaboration, communication, customer focus, decision-making, and skill development. Other Requirements

Must have a valid driver’s license and a satisfactory driving record. Follow safety and compliance standards to help ensure their well-being and the safety of others. Ability and willingness to participate in required training.

Physical Demands Lifting/Carrying Frequency Pushing/Pulling Frequency Under 10 lbs. Frequently Under 10 lbs. Frequently 11-20 lbs. Frequently 11-20 lbs. Frequently 21-50 lbs. Occasionally 21-50 lbs. Occasionally 51-100 lbs. Not Applicable 51-100 lbs. Not Applicable Over 100 lbs. Not Applicable Over 100 lbs. Not Applicable Twisting/Turning Frequency Driving Frequency Bend Frequently Automatic Trans Not Applicable Climb Occasionally Standard Trans Not Applicable Crawl Occasionally Kneel Frequently Elements Frequency Reach Outward Frequently Exposure to Cold Occasionally Reach Over Head Frequently Exposure to Heat Occasionally Reach Over Shoulder Frequently Exposure to dust, dirt, debris Occasionally Sit Frequently Exposure to chemicals Occasionally Squat