Intern - Business Process Engineering (Summer 2027)

Summary

Mapfre is seeking a highly motivated and intellectually curious college student to join our Transformation Office Ways of Working team for a 10-week summer internship from June 7 to August 13, 2027, in Webster, Massachusetts. This opportunity provides hands-on experience supporting enterprise process management, business architecture, process mining, and transformation initiatives designed to improve how work is understood, measured, governed, and improved across the organization.

The intern will work alongside business process, architecture, analytics, and transformation professionals to document and analyze business processes, develop practical process and capability artifacts, support performance measurement, and contribute to repeatable Ways of Working methods used across enterprise initiatives. The role is well suited for a student who enjoys systems thinking, structured problem-solving, data-informed analysis, and translating complex information into clear recommendations and visual deliverables.

What You’ll Do

Support the development and maintenance of business process models, process maps, customer journeys, capability models, and related transformation artifacts. Assist with current-state process analysis to identify handoffs, rework, bottlenecks, control gaps, customer or employee friction, and opportunities for improvement. Help organize and analyze operational data and process performance measures to identify trends, test hypotheses, and support fact-based recommendations. Support process mining activities, including preparing business context, validating process findings, and translating analytical insights into clear business observations. Contribute to the development of Ways of Working templates, playbooks, standards, governance materials, and reusable guidance for program owners and cross-functional teams. Conduct research and benchmarking on process management, process engineering, business architecture, continuous improvement, aut