Support Services Intern - 986

We are seeking a Support Services Analyst in our Colorado location. The Support Services Analyst will be part of the IT support organization and will play a hands-on role in responding to incidents and service requests, supporting end-user devices and applications, coordinating onboarding and offboarding, and troubleshooting technology across office and hybrid environments. As a Support Services Analyst, you will help ensure employees have reliable access to the devices, applications, collaboration tools, and services they need. You will partner with end users and IT teams to deliver timely resolutions, clear status updates, and an exceptional support experience. A successful Support Services Analyst will have experience providing first- and second-line technical support, managing incidents through closure, and communicating technical topics to non-technical audiences. They will bring a customer-first mindset, strong troubleshooting skills, and a desire to continuously improve IT service delivery. \n

Key Responsibilities

Triage and respond to support requests and incidents submitted via email or ServiceNow, escalating and resolving issues in accordance with SLAs. Provide strong technical support across devices, operating systems, collaboration tools, productivity software, and endpoint security systems. Ensure a smooth onboarding and offboarding experience by coordinating local IT setup, access provisioning, and equipment readiness for new hires and departing employees. Act as a subject matter expert in areas such as user access, software configuration, device management, and A/V troubleshooting for in-office and hybrid setups. Manage the incident lifecycle and own requests from initial intake to closure, ensuring timely and effective communication with end users. Collaborate with Engineering, Enterprise Applications, and other teams on escalated issues, root cause analysis, and service restoration.

YOU MUST HAVE

Associate or bachelor’s degree required 2+ years