Customer Success Technical Specialist - Intern

Company Description If you are looking to join a global company with a family feel, you'll find your perfect fit at Skyward, where we build software solutions for K-12 schools. Just imagine getting to help students, teachers, and school administrators succeed every day — you can't say that about every job! We take great pride in our work, but also in our work environment: teamwork, enthusiasm, continuous improvement, and, of course, a bit of fun. When you join our team there is only one way your career will go - Skyward! To learn more about Skyward’s careers, history, products, and customers, go to www.skyward.com. Thank you for your interest!

Job Description

Job Title: Customer Success Technical Specialist - Intern Job Location: This is an ongoing internship located in Stevens Point, WI Start Date: January 11, 2027 Starting wage: $17.16 Here at Skyward, Customer Success Interns are a part of the Customer Success department, where you will be performing the same job as our full-time reps, working hands-on with our customers to help shape their Skyward experience. Internships typically run from when the team member gets hired, throughout their remaining school career, with an opportunity of receiving a full-time job offer upon graduation. Click here for a full job description.

What you’ll do

Research, troubleshoot, and resolve customer‑submitted issues across voice, electronic, and in‑person channels. Independently gather information, analyze root causes, and communicate effective solutions. Provide timely, accurate responses to service calls. Deliver implementation guidance and product training — onsite, at Skyward, or virtually. Document product defects or enhancement needs through clear project descriptions. Support ongoing improvements to customer experience, satisfaction, and retention.

What you’ll need

Currently pursuing a bachelor’s or associate degree. Proficient in Microsoft Office. Must have a strong work ethic and be able to work both in team and sol